This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The role: Due to continued expansion, an exciting opportunity has arisen at the OPA as we seek to appoint an IT Analyst to join our small friendly IT department, based at our OFD (Oil Fuel Depot) located at Garelochhead, Helensburgh, Argyll & Bute, with a working pattern of Monday to Thursday at site, and Friday WFH.
This newly created role will provide tactical support to the business, ensuring satisfactory performance of the OPA IT infrastructure, resolving user’s issues, delivering improvements to the system in line with the IT Strategy, as directed by the IT Infrastructure Manager, and contributing to the review of current systems and new technology/software, as OPA continues to ensure our IT infrastructure is fit for purpose and robust from cyber threats.
The role will require the user to utilise their IT skills across a multi-sited organisation, dealing with up to 300 users at all levels within the organisation, from operators to Members of the Board. There is a requirement to build and maintain strong, credible working relationships with all our stakeholders both internal and external.
Occasional travel to other sites may be required, with some overnight stays, therefore a full (preferably clean) driving licence is essential for the successful candidate.
Responsibilities:
Ensure the OPA Information Systems Acceptable Use Policy is fully adhered to by Users. Monitoring systems and activities and reporting to the IT Infrastructure Manager, Human Resources Director or the Human Resources Manager any suspected infringements.
Ensure management of change processes are fully adhered to for all changes proposed.
Monitor and ensure all security functions are enabled and up to date to protect the infrastructure from cyber threats. Report immediately any issue to the IT Infrastructure Manager or the Chief Financial Officer.
The administration and maintenance of group infrastructure, business systems, and IT related services directing and managing internal support personnel and/or external outsourced service providers as necessary.
Liaise with third party software/hardware suppliers or maintenance suppliers as necessary.
Support the IT Infrastructure Manager/Snr IT Infrastructure Engineer to ensure IT-related purchases are procured cost effectively whilst meeting quality standards and specifications as required by the business.
To manage the ordering, configuration and deployment of end-user IT hardware.
To carry out additional projects or activities as assigned by the IT Infrastructure Manager/ Snr IT Infrastructure Engineer.
Resolve and/or escalate issues in a timely fashion.
Create and maintain documentation/records where necessary.
Ensure that all completed work is detailed and all relevant databases are updated.
Maintain secure backup controls as necessary.
Produce technical implementation and recovery documentation.
Be part of the project team (in some instances be project manager as required for any IT projects to coordinate implementation, liaising with others where required.
Recognise actual or potential compatibility issues to resolve or avoid such issues.
Support the Snr IT Infrastructure Engineer in developing and ensure procedures are in place to diagnose a system and methods applied to perform a full or partial system recovery.
Full details of the responsibilities can be found in the job description for this role, which is available to download at the bottom of this page.
The candidate: You’ll need to have a relevant IT qualification or demonstrable experience in an IT support or infrastructure environment. Typically with 1 to 2 years’ experience in a technical IT role (1st/2nd line support, desktop support, or junior systems administration) with experience of providing support to users across different levels of technical ability. Exposure to multi‑site environments and remote support is desirable but not essential.
Candidates should live within 45 minutes to an hour commute of Garelochhead.
Required Knowledge/Skills:
Basic understanding of cloud services (O365, Azure) with willingness to develop further.
Working knowledge of:
Windows Operating System
Microsoft Office 365 apps
Basic Active Directory tasks (password resets, group membership, user creation)
Basic networking concepts (DNS, DHCP, IP addressing)
Understanding of endpoint devices (laptop/desktop build, configuration, troubleshooting) as required in the JD (ordering, configuring, deploying hardware).
Ability to create and maintain simple documentation and update records effectively.
Willingness to learn and support:
SharePoint Online
Intune / Endpoint Manager
File systems, GPO basics
Comfortable liaising with third‑party support providers under guidance
Stage 1 Interviews: 10 June 2026 (By Teams)
Stage 2 Interviews: 23 June 2026 (Face to Face at Site
The Organisation
The Oil & Pipelines Agency is a Public Corporation formed by the Oil and Pipelines Act 1985.
Our current primary purpose is to manage, operate and maintain 6 Naval OFD’s (Oil Fuel Depots) and 1 Petroleum Storage Depot in the UK, as well as overseas, on behalf of the MOD. We currently have around 200 employees in the UK.
The Benefits
30 days Holiday [Plus Bank Holidays]
4 x annual salary life assurance [after probation] & Group Income Protection Policy
Generous Pension Scheme
Group Healthcare Scheme (permanent staff only)
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
The Values
PROTECT
PROTECT PEOPLE & THE ENVIRONMENT FROM HARM
RESPONSIBILITY
WE HOLD OURSELVES ACCOUNTABLE & ACCEPT OUR RESPONSIBILITIES AT ALL LEVELS
INTEGRITY
INTEGRITY, HONESTY AND AN OPEN CULTURE ENGENDERS TRUST
DIGNITY
BE CONSIDERATE AND RESPECTFUL TO OTHERS
EXCEED
WE STRIVE FOR EXCELLENCE IN ALL WE DO
Our Mission
To deliver and enable optimal energy outcomes, in order to enable resilience, operational capability and advantage for UK Defence.
Our Vision
To be the enduring partner of choice for UK Defence operational energy delivery.
Documents
The Oil & Pipelines Agency humanresources@opa.gov.uk Head Office: St George’s House, Weevil Lane, Gosport PO12 1AP
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Privacy Policy
The Oil and Pipeline AgencyPrivacy Statement
This notice explains how The Oil and Pipelines Agency (OPA) obtains, uses and protects the personal information that it holds about applicants during the recruitment process. Contact details for Data Protection Officer are set out at the end of this notice.
OPA complies with Data Protection legislation.
The OPA is the "Data Controller" for the purposes of the Data Protection legislation. As the “Data Controller” we ensure we comply with the Data Protection legislation and only processes your personal data accordingly. We do not use a Data Processor, other than Cifas, although OPA could be considered a Data Processor where an application is submitted by an Agency on behalf of a candidate.
As defined by the General Data Protection Regulation (GDPR) The Oil and Pipeline Agency is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
What is personal information?
Personal information broadly means information that identifies, or which could identify (with other information that we hold or are likely to hold), a living individual. This includes any information provided to us by, or on behalf of, you.
What types of personal information might we hold about you?
We collect and process the information about you that you provide by filling in forms either electronically or through our online recruitment portal. We may also have information about you through correspondence with us, either directly with you or with an Agency handling your application with us, by telephone, email or otherwise. We may hold and process any or all of the following personal information about you:
Personal details such as your name, gender, age, date of birth, contact details (e.g. your address and postcode, email, telephone and mobile numbers), and identifiers such as your National Insurance number;
Employment details such as previous career history, termination details, job titles, training and qualification;
Information to confirm you eligibility to legally work within the UK;
Information about ethnic origin or other such data collected as part of our Equal Opportunities monitoring, which are not mandatory to provide.
Why do we hold this information?
We hold this information because we need it to process your application for roles within OPA. Without your personal information we cannot consider your application.
We may use unique identifier information, such as your National Insurance number, passport number, or email address for the purposes of sending communications to you and verifying your identity.
Using your information in accordance with Data Protection Laws
Data Protection Laws require us to meet certain conditions before we are allowed to use your personal information in the way described in this privacy notice.
We rely on a condition known as 'legitimate interests' in order to use this information in the way described in this privacy notice. We have legitimate interests in collecting and processing your personal information as we need this to process your application for roles in OPA.
We will keep the amount of personal information collected and the extent of any processing to the minimum.
We will only process ‘sensitive’ or ‘special categories' of personal information under the Data Protection Laws (e.g. information about your health) where you have explicitly consented to this by providing us with such information (such as Equal Opportunities Monitoring) or where there is an alternative legal basis for processing this information under the Data Protection Laws.
What do we do with the information?
We may use your personal information for a number of purposes relating to the processing of your application:
To consider your application and whether to select you for interview.
For internal record keeping of the recruitment process.
Complying with our legal obligations, any relevant industry or professional rules and regulations or any applicable voluntary codes.
Cifas membership - Insider threat database
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by going to: www.cifas.org.uk/fpn or emailing HumanResources@opa.gov.uk and requesting a copy of the full fair processing notice.
What do we do with the information?
We may use your personal information for a number of purposes relating to the processing of your application:
To consider your application and whether to select you for interview.
For internal record keeping of the recruitment process.
Complying with our legal obligations, any relevant industry or professional rules and regulations or any applicable voluntary codes.
How long do we keep your information for?
We will hold your personal information on our systems for a maximum of 12 months following the completion of the application process, unless you are the successful candidate.
You will receive an automated email towards the end of the 12 month period, informing you that your personal information will be delete from our systems. You will have an opportunity to refresh you application, if you wish us to hold your information for any potential future vacancies. However, this can only be refreshed for a further year, at which point the automated email will be sent again.
Who do we share the information with?
Where appropriate for the purposes of processing your application we may share your information with:
The OPA management that are involved in the recruitment process for a specific role.
We may share feedback through an Agency, if your application was submitted by a 3rd Party on your behalf.
A Recruitment Agency may also be controllers under the Data Protection Laws, and they should have informed you of their Privacy Notices.
Where we store your personal data
The data that we collect from you will be stored in the UK.
Your rights in relation to your personal information
The accuracy of the information that we hold about you is important to us. If any of the information that we hold is inaccurate or out of date, please let us know using the contact details set out at the end of this notice.
You have a number of rights under the Data Protection Laws in relation to the way we process your personal data, namely:
To access your data;
To have your data rectified if it is inaccurate or incomplete;
To certain circumstances, to have your data deleted or removed;
In certain circumstances, to restrict the processing of your data;
A right of data portability, namely to obtain and reuse your data for your own purposes across different services;
To object to direct marketing (although we do not carry out direct marketing);
Not to be subject to automated decision making (including profiling), where it produces a legal effect or a similarly significant effect on you (we only use automated decision making in regard to your eligibility to legally work in the UK); and
To claim compensation for damages caused by a breach of the Data Protection Laws.
If you wish to exercise any of these rights, please contact the Human Resources Director (Data Protection Officer) using the contact details below.
We will aim to respond to any request received from you within one month from your request.
Please note that we may be unable to delete or remove your data whilst we still need this to process your application or to maintain the recruitment records in the event we are challenged on whether a fair process was utilised – see the section 'How long do we keep information for?' above.
Any complaints?
If you are not happy with the way in which your personal information is held or processed, please contact us using the details below. You also have the right to complain about data protection matters to the Information Commissioner's Office (ICO).
The ICO is the UK's independent body set up to uphold information rights. You can find out more about the ICO at:
We keep our privacy notice under regular review, and may change it at any time. We will tell you about any significant changes.
Contact us
If you have any queries about this privacy notice, or wish to exercise any of the rights above, or if you have any other questions about OPA’s recruitment process, please contact:
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